Shipping

We ship Australia-wide with Australia Post.
Standard shipping usually takes 2–8 business days. Once your order is on its way, we’ll send you tracking details by email.

We don’t ship internationally just yet. Hopefully soon.

Returns

As tea is a food product, we can’t accept returns or exchanges for change of mind.

If there’s something wrong with your order — it’s damaged, faulty, or we’ve sent you the wrong thing — email us at hi@bonechinatea.com and we’ll sort it out.

Please include your order number and, if relevant, a photo of the problem. We’ll arrange a replacement or refund where appropriate.

Nothing here affects your rights under Australian Consumer Law.